Política de reembolso
Return eligibility, if offered, is confirmed in writing for that order. Do not assume a return window from this page alone.
Unused items must come back in the original packaging. Items sent back without a written return confirmation will not be accepted.
Damages and issues
Inspect the order when it arrives. If the glass is defective, damaged, or not the piece you ordered, write to hello@edo1834.com with the order number and photographs of the packaging and the glass. We will evaluate the issue and arrange a resolution for that order.
How to request a return
Write to hello@edo1834.com with the order number. If a return is accepted, we will send instructions for how and where to send the parcel.
European Union 14 day cooling off period
If the merchandise is shipped into the European Union, you have the right to cancel or return the order within 14 days, for any reason and without a justification. The item must be unused and in the original packaging. You will need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected a return, and whether a refund is approved. If approved, the refund goes to the original payment method. Banks can take additional time to post it.